Shipping policy

At Kitastic, we know how exciting it is to get something new for your furry friend—and we want to make sure it reaches you quickly and stress-free.

 

Fast & Simple Processing

• Once you place your order, we’ll get it packed and ready to go within 24 hours (Monday–Friday).
• As soon as it ships, you’ll get an email from us with your tracking details so you can follow it every step of the way.

 

Shipping Made Easy

• We currently ship to addresses within the USA only.
• All orders ship directly from our warehouse in Denton, Texas.
• Delivery usually takes 3–6 business days, depending on where you live.

 

Track Your Order Anytime

• Every order includes a tracking number, so you’ll always know exactly where your package is and when to expect it.

 

A Few Things to Keep in Mind

• Double-check your shipping address when ordering to avoid delays.
• Around holidays or due to unexpected carrier issues, shipping may take a little longer than usual—but don’t worry, we’ll keep you updated.
• If anything comes up with your order, our support team is just a message away—we’re always happy to help.